Firmly ensconced in the Village now, Nancy treats all her customers (90% of whom are Village residents) like family. Remembering her first day at this location, however, Nancy confesses it took her four hours just to find the place!
“Not just streets and houses. It’s life. A vibrant, connected, memorable life”, reads the description on the Village of West Clay website. A reviewer on Citysearch calls it “one of the most unique and arguably the best neighborhood in Indiana, if not the Midwest.” Classic Cleaners Village customers live in apartments, townhouses, and homes of every size. You can see fountains and park areas all around. The Classic Cleaners store is nestled in the Village proper, among quaint storefronts and professional offices.
Customer service representative Kat Toller and Nancy make a perfect tag team in this cozy and unique Village setting. It’s not unusual for customers to bring in a problem stain saying, “Nancy and Kat, we know you’ll take care of this.” (In fact, while I was interviewing Nancy, a gentleman rushed into the store, tossing a pair of trousers on the counter, saying he was in a big hurry. The customer was obviously confident that Nancy recognized him and would “take care of it”.)
Patrons in less of a rush always admire the beautiful needlepoint tapestry created by Lucille Arnold (wife of Classic Cleaners founder Carl Arnold) that adorns the store’s reception area wall. The store’s 37 lockers are used by no fewer than 235 customers (should there be no space when you drop off clothes, Nancy will see to it that your clothes are delivered to your home.)
Always active in the community, Classic Cleaners donates rails to hang coats in the local school, and cleans the school’s bear mascot costume on a regular basis. Getting involved with the local girl scout troop’s Operation Cookie Drop and Beanie Babies for Iraqi children project, plus sponsoring the ice cream social – all this activity keeps Nancy and Kat on their toes. And, with Fall Festival at the Village coming up soon, these Classic Cleaners gals will be seeing a lot of their West Clay Villager friends!
by Reb of the Classic Cleaners blog team