My Drycleaer.com lists 10 things to look for when choosing a dry cleaner, but for me, it’s all about #3. That’s because #3 touches on what used to be my dry cleaning pet peeve, which is getting back clothes in not-ready-to-wear shape.
And, you know, as a customer, I didn’t want to debate whose responsibility it was to notice. If a button was loose, or there was a little tear in a seam, or a thread in the hem was coming unraveled, whether it was there to begin with (and I’d just forgotten to call their attention to it when I brought the garment in) or whether it happened in the dry cleaning process – I didn’t really care. I still wanted what I wanted, which was to be able to take my clothes out of their plastic bags, hang them in my closet, and know they would be ready for me when I was ready for them!
As Tevye would say in Fiddler on the Roof, “Sounds simple, doesn’t it?” Well, B.C.C. (before Classic Cleaners), it wasn’t.
At Classic Cleaners, No. 3 is just part of the routine of good customer service and it’s no peeve, all gain! Making simple clothing repairs is just part of offering the best dry cleaning and laundry services possible. If a seam’s open, our technicians sew it up before cleaning or laundering, so the damage doesn’t get worse. Same for loose fasteners and buttons, snags or ravels – it’s all part of routine customer service and smart clothing care.
(Of course, if a garment is severely damaged and needs extensive work, a Classic Cleaners manager will contact the customer before going any further, explaining what the charges will be. If a customer requests that all the buttons on a garment be replaced, there is a $1 charge per button.)
Truth is, most dry cleaners provide limited services such as sewing on buttons, and making minor repairs. Classic Cleaners goes many steps further than that, offering complete alteration and re-tailoring services. As eighteen year Classic Cleaners veteran Ohi Suhre, Manager of Alterations, can tell you (in five languages, by the way) – it’s all about making it right for the customer.
My pet peeve about #3 is history. Like all Classic Cleaners customers, I know – when I’m ready to wear them, my freshly laundered and dry cleaned clothes are ready for me and ready to wear!
By Reb of the Classic Cleaners blog team